Shipping and Delivery
Zoffoli requires up to three business days for the procurement of goods, packaging and the completion of the necessary administrative procedures.
In case of payment by bank transfer it is advisable to consider a further 24/48 hours, necessary for the bank to credit the transfer.
Given the highly artisanal nature of our products, however, some products may not be available for shipment. In this case, the globe is put into production upon receipt of the order, and we will promptly notify the customer of the alleged timeframes of evasion.
Some products may take 60 to 90 days to be produced.
In addition to these days, you must also calculate the time taken by the courier for delivery. This calculation does not take into account Saturdays, Sundays and public holidays.In addition to these days, you must also calculate the time taken by the courier for delivery. This calculation does not take into account Saturdays, Sundays and public holidays.
Average delivery times are as follows:
Shipping within Italy 1/2 working days from the shipping confirmation
Shipping within Europe 2/5 working days from he shipping confirmation
Extra Europe Shipping 7/20 working days from the shipping confirmation.
If the customer is not able to be present at the place of delivery at the agreed time, we ask that you contact us again to agree on a new delivery date.
If the delivery cannot take place for reasons not attributable to us after 30 days from the date on which the order is available for delivery, we will assume that it is intended to terminate the contract.
The shipping costs are charged to the customer and are calculated based on the volume of the goods and the place of destination of the goods. On Zoffoli.com the shipments and deliveries are free for Italy, for the countries of European Economic Community (except for Cyprus and Canary Island) and for UK. For non - EU countries (including UK) custom duties must be paid from the recipient.
The delivery that is made by the carrier is standard and therefore to the street level and, for particularly heavy or bulky packages, the customer must collaborate with the carrier for the unloading of the goods. It is possible to deliver to the floor after notifying customer service. This service may include additional costs.
No responsibility can be charged to Zoffoli due to delays in delivery attributable to the carrier in charge. If the customer is not available, after 3 delivery attempts the package returns to the sender, then to Zoffoli Mappamondi. In this case, if the customer wants to receive the refund, this will be net of the shipping costs for the return that Zoffoli has to bear.
The products are packed with resistant materials and suitable for ensuring optimal protection during transport, also in relation to the choice of the type of conveyor to be used.